Effective Date: 24 Nov 2025

At Orchid Wellbeing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or book our services.

1. Information We Collect

When you use our website or book a service, we may collect the following personal information:

• Contact information: Name, email address, phone number

• Booking details: Appointment date/time, service type, notes you provide

• Payment information: Processed securely via third-party providers (we do not store card details on our servers)

• Website usage data: Cookies, IP address, browser type, pages visited, and other analytics

2. How We Use Your Information

We use your information to:

• Provide and manage your appointments and services

• Respond to inquiries and communications

• Process payments securely

• Improve our website, services, and customer experience

• Send relevant information about promotions or updates only if you opt-in

3. How We Share Your Information

We do not sell or rent your personal information. We may share data with:

• Third-party service providers who help us operate our business, such as payment processors, email platforms, and booking systems

• Legal authorities, if required by law or to protect our rights

4. Cookies & Tracking

Our website uses cookies and analytics tools to:

• Enhance website functionality

• Understand user behavior

• Improve marketing and website performance

You can manage cookies through your browser settings, but disabling cookies may affect the website functionality.

5. Your Rights (Under GDPR)

You have the right to:

• Access your personal data we hold

• Correct or update your information

• Request deletion of your data

• Object to processing or restrict usage of your data

• Withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us at:
Email: glasgoworchidwellbeing@gmail.com
Phone: 07346556833

6. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. All online payments are handled securely by trusted third-party payment processors.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.

9. Children’s Privacy

Our services and website are not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Orchid Wellbeing Glasgow
Email: glasgoworchidwellbeing@gmail.com
Phone: 07346556833
Address: Millennium Court, 5 Burns St, Glasgow G4 9SA